This week has been busy and changing constantly. I have spent three days this week working in Hy-Vee stores and gas stations to learn how they currently use their software for things like ordering products, handling inventory, hanging signs and tags, and changing prices. There was a big difference between the different locations that the three of us went to, and big differences between the main stores and gas stations. We've also visited a Hy-Vee Wine and Spirits to observe how they do things. I really think the project we're working on right now will be very beneficial for all Hy-Vee employees regardless of which location they currently work at.
One thing we'll be working on for the next week or two is updating manuals to match the software updates that will be coming out. This involves mainly layout, grammar, and bolding things to make it easier to read, as well as making sure any instructions or pictures are changed to fit the new software. We're also trying the addition of hyperlinks since the manuals will be used primarily online. Hopefully the website will allow the hyperlinks so people can quickly go to the part of the manual where they have a question.
Later this week and part of next week we'll get a chance to use our teaching skills to educate various product managers about a few of the software changes.
This week, I've seen how important it is to communicate clearly, be a dependable worker, be polite and helpful to all customers, and keep a good attitude. I was actually so impressed by these things when I visited the gas station, that I want to give them all my business. The gas station I visited offers "Full Service Wednesdays," and you can get your gas pumped for you and your windows cleaned for free during certain hours in the morning and afternoon. They had amazing customer service.
I was equally impressed when I went to the main store at this same location. I didn't see as much of the customer service because I was learning more about the back office operations, but those same skills were very evident in how busy everyone was and how willing everyone was to help each other out. Everyone that I worked with used different parts of the software for their specific jobs. It was interesting to compare this to how the gas station handled the same types of jobs without that software.
One thing we'll be working on for the next week or two is updating manuals to match the software updates that will be coming out. This involves mainly layout, grammar, and bolding things to make it easier to read, as well as making sure any instructions or pictures are changed to fit the new software. We're also trying the addition of hyperlinks since the manuals will be used primarily online. Hopefully the website will allow the hyperlinks so people can quickly go to the part of the manual where they have a question.
Later this week and part of next week we'll get a chance to use our teaching skills to educate various product managers about a few of the software changes.
This week, I've seen how important it is to communicate clearly, be a dependable worker, be polite and helpful to all customers, and keep a good attitude. I was actually so impressed by these things when I visited the gas station, that I want to give them all my business. The gas station I visited offers "Full Service Wednesdays," and you can get your gas pumped for you and your windows cleaned for free during certain hours in the morning and afternoon. They had amazing customer service.
I was equally impressed when I went to the main store at this same location. I didn't see as much of the customer service because I was learning more about the back office operations, but those same skills were very evident in how busy everyone was and how willing everyone was to help each other out. Everyone that I worked with used different parts of the software for their specific jobs. It was interesting to compare this to how the gas station handled the same types of jobs without that software.
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